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About Us: Your Growth, Our Priority

At Ugaoo, we're more than just a gardening brand—we're a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, Ugaoo is charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and we’re at the forefront of this transformation.

What does that mean for you?

It means you have the opportunity to be part of a dynamic, fast-growing company that blends time- tested wisdom with modern innovation. As a young company, Ugaoo is the perfect place for those eager to make an impact, push boundaries, and grow—both personally and professionally.

What’s In It for You?

• A Culture of Growth:We’re GROWERS—Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values aren’t just buzzwords; they guide everything we do. At Ugaoo, you’ll find a supportive environment where your ideas are valued and your career can flourish.
• Room to Innovate: We don’t believe in sticking to the script. If you’re someone who loves taking ownership, stepping up, and challenging the status quo, Ugaoo is your stage. We encourage calculated risks and provide the space to explore new ideas, ensuring that you’re always learning and growing.
• Performance-Driven Success: We value results and reward ambition. In our performance- based environment, your hard work and dedication will be recognized, and your contributions will have a direct impact on the company’s success—and yours.
• Kinship and Collaboration: At Ugaoo, you’re not just another employee—you’re part of a unit. We work together, celebrate together, and support each other every step of the way. This sense of community is at the heart of who we are.

About the Opportunity:

We are looking for a Customer Retention Specialist to lead, develop and execute Ugaoo’s customer retention. You will be responsible for developing and executing retention strategies to increase customer lifetime value and reduce churn. The successful candidate should have a deep understanding of customer behavior and be able to identify opportunities to improve retention.

We’re looking for a strong visual and data-minded marketer. You are creative, digitally-savvy, curious, and eager to continue learning. This role reports to the Co-founder and will be responsible for identifying and executing strategic initiatives to improve customer engagement & retention, managing reporting and analysis.

Responsibilities:

• Develop and execute retention strategies that align with the company's goals and objectives.
• Analyze customer data to identify trends and insights that can inform retention initiatives.
• Collaborate with cross-functional teams (design, product, customer service) to deliver on retention goals.
• Build and maintain customer segmentation models to target specific customer segments with relevant retention campaigns.
• Manage retention campaigns across email, SMS, app & push notifications, and other channels
• Identify & implement automation campaigns at various stages of the customer lifecycle.
• Conduct A/B tests to optimize retention campaigns and improve customer engagement.
• Monitor retention metrics and report on the success of retention initiatives to senior management.
• Respond to customer feedback and inquiries related to retention efforts.

Requirements:

• Bachelor's degree in marketing, business, or a related field
• 2+ years of experience in customer retention, CRM
• Strong analytical skills and experience working with customer data
• Excellent communication skills, both written and verbal
• Experience working with email marketing platforms, CRM software, and customer data platforms
• Knowledge of A/B testing methodologies and campaign optimization tactics
• Ability to work collaboratively across departments and with external vendors

Who We’re Looking For

We’re seeking individuals who are not just looking for a job but are ready to embark on a journey. If you’re accountable, driven, and eager to grow beyond your current role, you’ll thrive here. We want go getters who aren’t afraid to roll up their sleeves, challenge themselves, and make a tangible impact.

At Ugaoo, the sky isn’t the limit—it’s just the beginning. Join us, and let’s grow together, because we believe Plants Grow People.